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Contact Centre In Central Belfast With A Team Of 93
Belfast, County Antrim, Northern IrelandIdentity protected
Available
About this business
Outsourced contact centre in Belfast city centre, handling inbound and outbound calls, email and chat for client businesses. It has traded since 2014 from leasehold offices and employs 93. Turnover has grown each year from £2.82m in 2021 to £4m, a rise of 42%, and EBITDA is up 35% to £502k. The margin of about 13% reflects a business where staff are the main cost. Belfast has a deep pool of contact centre staff, which helps when a new client needs a team quickly.
Key investment highlights
- Turnover up 42% since 2021
- EBITDA of £502k
- Leased offices in central Belfast
- Inbound, outbound, email and chat work
Reason for sale
The parent group is selling the contact centre as it sits outside its core software business.
Nothing flagged on the two questions buyers ask first
No flagRevenue going backwards and one client being too much of it are the two things that end most deals in due diligence. Both are shown here up front, from the figures the seller supplied.
- Revenue directionNo flag
Turnover rose +8.8% in 2026.
- 2021: baseline
- 2022 (+5.8%)
- 2023 (+9.5%)
- 2024 (+5.1%)
- 2025 (+7.3%)
- 2026 (+8.8%)
6 years of turnover, 2021 to 2026, as supplied by the seller.
- Client concentrationNot stated
The seller has not declared what share of revenue the largest clients represent.
No declaration supplied. Client concentration cannot be derived from accounts.
These are observations from the supplied figures, not a view on whether this business is worth buying. Nothing here predicts an outcome.
Computing valuation...
What happens next
Submit an enquiry to the seller. Once they approve it, you sign a non-disclosure agreement and gain access to the information memorandum, the financials and a secure deal room with the seller.